It is the client’s responsibility to review our service inclusions and the terms and conditions before making a booking. By booking a service with Tidy Crew Co. clients agree to the terms and conditions set out below.

1.       Quotes:

• The client is responsible for providing accurate information regarding the condition and size of the property at the time of the quote to ensure Tidy Crew Co. provide the best possible service. For any reason, if the property did not align with the information provided by the client at the time of the quote, or was misleading, any additional hours required to complete a service according to these terms will incur an extra $50/hr. Alternatively, Tidy Crew Co. reserve the right to cancel the service and the client will be subject to a cancellation fee. Cancellation fees are outlined in the pricing schedule.

2.       Service Scope:

• Services provided by Tidy Crew Co. are outlined in the provided pricing schedule. Any services required beyond this scope may be accommodated upon request and will incur additional charges. Any changes to the quotation will be communicated and agreed upon before proceeding with the service.

 3.       Location:

• Tidy Crew Co. service within the following areas within the Wingecarribee LGA; Colo Vale to the North, Robertson to the East, Berrima to the west,  Bundanoon to the south and anywhere in the between. If you live outside of this zoning, we can plan appointments on specific days to accommodate your needs.

 4.       Travel fee:

• Tidy Crew Co. will gladly accept jobs outside our service zones, however, there may be an extra travel charge to compensate for travel time and costs.

 5.       Booking Cancellation:

• All bookings must be confirmed by the client either via our website or email.

• A 48-hour notice is required for any cancellations or rescheduling. Cancellations made within 48 hours of a booked service will be subject to a cancellation fee as outlined in the pricing schedule.

 6.       Pricing and Payment:

• Prices are as stated in the pricing schedule and are subject to change based on the assessment of the property at the time of service.

• The client will be invoiced at the time of service completion.

• Invoices submitted by Tidy Crew Co. to the client are due within 7 days of receipt.

• Payment is due upon completion of the service rendered. We accept cash, credit/debit card tap-and-go or bank transfer.

• Late payments may incur a late fee of $20 or 1.5% monthly interest.

 7.       Access and Safety:

• Clients must provide access to their property at the scheduled time. Failure to provide access may result in a cancellation fee and a rescheduled appointment.

• The safety of our staff is paramount. We reserve the right to withdraw our services if the environment is deemed unsafe or if our staff are subjected to abusive or threatening behaviour, unsafe animals, biohazards or any other situation deemed unsafe.

• Zero Tolerance for threatening behaviour. At any time clients begin to threaten or verbally abuse any of our staff members we reserve the right to walk away and not return to finish the service. We reserve the right to retain full payment in such circumstances.

 8.       Pets:

• If you do have pets, please be sure to advise our team before service so we can allocate an appropriate team. As a safety measure please ensure they are absent at the time of service; either taken away from the home during the service or safely kept in a separate room/area that does not require cleaning. This is imperative to avoid service disruption as some of our cleaning teams have allergies or are uncomfortable around certain animals. If in the case animals are not absent or safely restrained at the time of service, the client will be subject to a cancellation fee as outlined in the pricing schedule.

 9.       Equipment:

• Except otherwise provided by agreement, Tidy Crew Co. will provide all equipment, accessories, cleaning products, workwear and any other supplies necessary to complete the service in accordance with these terms and conditions.

 10.   Exclusions:

• For safety compliance, the following areas are excluded from all services and will not be completed by Tidy Crew Co.: Moving of heavy/large items of furniture, mould and other biohazards, hoarding, deep grout cleaning, glass cancer, hazardous rubbish removal, human or animal waste removal, stained silicone, removal of adhesives, paint removal, air conditioning filters, removal of fly screens, curtains, concrete stains, garages (except in the new build service), outside of the property – including outside windows, gardens, pools and pest control.

 11.   End of lease:

• It is the client’s responsibility to ensure the property has been entirely emptied of furniture and rubbish. No items are to be left behind. Tidy Crew Co. will not be responsible for any items remaining at the property.

• Due to timing constraints, if there are belongings still at the property please ensure they are isolated to the garage so our team can access the rest of the property efficiently and complete the service on time.

• Failure to remove items from the property before our arrival can result in rescheduling the appointment and incur a rebooking fee or cancellation of $200.

• Tidy Crew Co. will return the keys to the real estate agent or landlord on behalf of the client to ensure the property remains in handover condition.

 12.   New build/end of lease – no water, no power:

• If there is no water or electricity connection at the time of service, this will result in rescheduling the service or cancellation and incur a fee of $200.

 13.   Satisfaction Guarantee:

• If you are not satisfied with the quality of our cleaning, please report your concerns within 24 hours of service completion. We will return to address the specific area as soon as possible.

• We do not guarantee the removal of all existing marks and stains. Although we will do our absolute best to clean your spaces, sometimes this cannot be achieved without causing damage or needing a specialist service. To ensure we provide the best service please advise our team of any areas of concern before the booking.

 14.   Damage or Loss:

• All staff at Tidy Crew Co. have recent police checks and are insured to handle any incident involving damage or loss of property caused by our staff with the utmost seriousness. Clients must report any incidents within 48 hours of the service.

• Tidy Crew Co. will not be responsible for damage due to faulty or improper installation, wear and tear or any other pre-existing conditions.

• Please advise our team before service if there are any pre-existing conditions we need to take extra care around to avoid further damage.

 15.   Privacy Policy:

• Client privacy and security are our top priority. Personal information collection during the booking process will be used solely to provide and improve our service.

• Tidy Crew Co. agree to not disclose, divulge or reveal any personal information collected or witnessed during the booking process or time of service, for any purpose.

 16.   Changes to Terms and Conditions:

• Tidy Crew Co. reserves the right to modify these terms and conditions at any time. Updated terms will be notified as soon as they are effective, posted on our website and included in our client pack.

Tidy Crew Co. will take the utmost care of your property and belongings and by booking a service with us, clients agree to these terms and conditions. It’s our commitment to provide reliable, high-quality cleaning services according to these standards.